Council rates & debt recovery
Council rates, fines, and infringement recovery — without making the front page.
Australian councils recover unpaid rates, infringement notices, parking, and animal-management debts with a workflow that respects ratepayer relationships, hardship rules, and the constant risk of a media complaint.
Why traditional recovery breaks for Local Government & Councils.
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Ratepayers vote. Heavy-handed recovery against pensioners or families becomes a media story and a council-meeting agenda item.
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Hardship rules under the Local Government Act differ by state — and the state regulator notices breaches.
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Infringement debts have specific revocation pathways that aren't recovery debts.
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Internal recovery teams are stretched and the long tail of small unpaid amounts accumulates.
How we do it differently.
Ratepayer-respectful tone
Communications calibrated for the ratepayer relationship — not the throwaway-debtor tone agencies use for commercial debt. Hardship is offered in plain English.
Pensioner & hardship-first
Eligible pensioners and hardship cases are routed to your hardship policy, not to recovery escalation. The system flags them upfront.
Contingency, viable on small infringements
$80 parking infringements aren't economic at 30%. Our contingency makes them economic again — and recovers more of the long tail.
Customer voice
What finance teams tell us
Switching off our old agency saved us roughly 28% on every recovered dollar in the first quarter — and I stopped getting angry-customer phone calls forwarded to me.
Our debtors used to ghost a 1300 number. Now they pay through a portal in their pyjamas at 11pm. Recovery rate's up, calls volume is down, and the tone of the whole thing feels less like a fight.
The hardship workflow alone justified the switch. We had two genuinely struggling customers this quarter and our previous agency would have just kept hammering. We kept the relationship.
Frequently asked questions
Can you handle infringement / parking / animal-management debts?
How are pensioner concessions and hardship cases handled?
What's the public-relations risk if a vulnerable ratepayer ends up in recovery?
See it on your own portfolio.
20-minute demo. We'll model recovery on your real data — no commitment.
Book a Demo